Returns & refunds

Reservations

Your $5 reservation can be cancelled for a full refund within 7 days of payment, directly from your order page. Refunds go back to your original payment method and usually land in 4–7 business days, depending on your bank. After 7 days, email us and we'll help from there.

Preorders

A preorder can be cancelled and refunded in full at any point before your vest is dispatched — email us and we'll process it. Return requests open once your order has shipped.

If production doesn't proceed

If the first production run does not go ahead, every reservation and preorder is refunded in full, automatically. You don't need to do anything.

Returns after delivery

Once your vest arrives you have 30 days to return it for a full refund, provided it's unworn, unwashed and with its tags attached. Start a return by emailing us with your order number and we'll send return instructions.

Return shipping is paid by the customer unless the item arrived faulty or incorrect, in which case we cover it.

Faulty items

If anything arrives damaged or with a manufacturing fault, contact us within 30 days with photos and we'll replace or refund it — including shipping both ways.

Contact

Returns and refund questions: hello@floatthelabel.com